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Don’t have “Rutgers” in your future – fix the problem

Okay, class, attention please! Our crisis management lesson today is, “Fix the problem. When did you learn about it and what did you do about it?” Yes, we’ve discussed this before but it appears...

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Boston Bombings + CNN + The Media Need For Speed

CNN, The Boston Globe and other news media reported a Boston Marathon bombing suspect had been arrested when it was not true. They weren’t alone. While criticizing itself, CNN’s Reliable Sources...

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How to Give a Powerful Interview – the late Dr. Joyce Brothers

The late pop psychologist Dr. Joyce Brothers may be gone but she can still teach. Before her death in May 2013 at 85 she had given advice via virtually all media for 40 years and was so well known she...

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What We Can All Learn From Those 19 Firefighters

The Yarnell Hill Arizona wildfire killed 19 skilled, cautious firefighters when wind and flames reversed course almost 180 degrees and overran their Granite Mountain Hotshots team. While the military...

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Mass Casualties – What Hospitals Must Do

The airliner-size jet crashed just short of a runway. For a few awful minutes the community didn’t know what it was dealing with.  The largest hospital braced for mass casualties that often follow....

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Avoid Violence in the ER – and Elsewhere

Violence in schools, colleges, theaters, malls, offices, and elsewhere has stunned us. One location where violence is rare but an everyday possibility is the hospital emergency room. The primary...

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JFK Assassination – My recollection 50 years later

November 22, 1963 appeared to bring a typical afternoon of easy-listening music at University of South Carolina radio station WUSC where I was a student announcer my sophomore year. Typical until…...

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Obamacare – What the heck went wrong

The rollout of the Affordable Care Act (ACA) has been a disaster and President Barack Obama acknowledges it. About the only thing separating the scale of this administration-threatening failure from...

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Duck Dynasty Flap – What, if anything, did we learn?

The New Year is here, the Duck Dynasty A&E hit series survived co-star Phil Robertson’s controversial remarks about gays and blacks, and all is right with the world. Or is it? First, a very...

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20 years of crisis management = these principles to remember

After 20 years of crisis management consulting, training, and speaking at least five principles for coping with organizational crises and challenges remain remarkably reliable. They, and a few other...

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